What currency are the product prices in?
All items are priced in United States Dollar (USD).
How long does it take to process my order?
An email confirmation will be sent with your order after you place the order and complete your checkout. All orders are processed and shipped within 2 business days after it is placed (a business day excludes US Holidays).
What forms of payment do you accept?
We accept payment from major credit cards (Visa, Mastercard, American Express, and Discover) and direct payment through Paypal. Our website uses SSL to ensure your transaction is secure.
Do you collect sales tax?
We are obligated to collect sales tax on orders shipped within California. Orders shipped to Los Angeles county zipcodes will be taxed 9%. Orders shipped to California outside of Los Angeles county, will be taxed 7.5%. All other orders shipped outside of California are not taxed.
Note to our Canadian customers: please note Urban Diva does not collect any taxes, customs fees or duties that may be associated with your order. It is the customer’s responsibility to follow and abide by any required customs related taxes and duty fees.
How do I track my order?
You can log into your Account, which will show your order history. Each order placed will be assigned a tracking number which you can then track using www.usps.com
How do I cancel my order?
All orders are processed within 48 hours after it is placed. Within that time, you can contact us at firstname.lastname@example.org to cancel your order. Once the order has been shipped, you must follow the terms in our Return Policy.